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Shipping & Returns

Shipping Information

At TalkSick Labs, we are committed to getting your order to you as quickly and efficiently as possible. We offer a variety of shipping options to meet your needs, including standard shipping and expedited shipping. Shipping costs vary depending on the size and weight of your order, as well as your location. We also offer free shipping on orders over a certain amount. Once your order has been shipped, you will receive a tracking number via email so you can easily track your package.

Return & Exchange Policy

Return Policy:

Thank you for shopping at our online smoke shop. We want to ensure your complete satisfaction with your purchase. Please take a moment to review our return policy below:

  1. Eligibility:

    • To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as when you received it.

    • Customized or personalized items are not eligible for return unless they are damaged or defective upon arrival.

  2. Return Process:

    • If you wish to return an item, please contact our customer service within [30] days from the date of delivery to initiate the return process.

    • Our customer service team will provide you with further instructions, including the return address.

    • We recommend using a trackable shipping service to return the item and retaining proof of postage.

  3. Return Shipping Costs:

    • Unless the item is damaged, defective, or an incorrect product was shipped, the customer is responsible for covering the return shipping costs.

    • In cases where the return is due to our error, we will provide a prepaid return shipping label.

  4. Refund or Exchange:

    • Once the returned item is received and inspected, we will notify you of the status of your return.

    • If the return is approved, we will initiate a refund to your original payment method or offer an exchange, as per your preference.

    • Refunds may take up to [15] business days to process and appear in your account, depending on your payment provider.

  5. Non-Returnable Items:

    • For health and safety reasons, certain items cannot be returned once used or opened, such as smoking accessories, e-liquids, and consumable products.

    • Gift cards, promotional items, and clearance items are also non-returnable.

  6. Damaged or Defective Items:

    • In the rare event that you receive a damaged or defective item, please contact our customer service immediately.

    • We may require you to provide photographic evidence of the damage or defect for assessment.

    • We will work with you to resolve the issue promptly, either by providing a replacement or issuing a refund.

Please note that our return policy is subject to change without prior notice. It is advisable to review the policy on our website or contact our customer service for any updates or clarifications.

Thank you for choosing our online smoke shop. We appreciate your understanding and cooperation regarding our return policy.

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** ONLINE RETURN POLICY AND IN-STORE POLICY MAY DIFFER, PLEASE CALL US IF YOU HAVE ANY QUESTIONS***

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